This website is owned and operated by The Marker by Gillian Dinh. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once an item or service has been bought, you are agreeing to abide with these.Customers must provide their contact details including actual full name, phone number, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.
Site Content.
The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of products from our site) use by the users of our Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. This includes illegal reproduction of work, copy, content and items that are available for purchase through the store.
Customer Service.
The Marker by Gillian Dinh is committed to providing exceptional customer service and quality products. We endeavour to ensure all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received. Standard national delivery within Australia are between 3-7 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 4 business days to arrange an agreeable alternative item, a backorder or a full refund. Orders placed on a weekend (Saturday or Sunday) will begin processing the next business day (excluding holidays). Orders placed on a Friday after 5pm AEST will begin processing the following Monday. The Marker by Gillian Dinh will contact you if the product you have selected becomes unavailable. Please flick through an email to enquire about International shipping.
Return Policy.
Unfortunately returns are not accepted due to change of mind by purchaser/recipient. However, if your product arrives damaged, we will replace it if stock allows and proof of damage is provided. Generally, exchanges are returned at purchaser's cost. Should the rare event of damages occur, please contact us via email and we will minimise any inconvenience and organise a replacement with a response within 48 hours. Please follow the below instructions for all exchange or return procedures: 1. The item/items must be returned within 14 days of receipt. 2. The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached. If returning due to damage, please photograph goods as they were received. 3. Email us at info@themarker.com.au with your name, invoice number, product name, and reason for return and request for replacement. Please title email subject as 'return' or 'exchange'. 4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. The Marker by Gillian Dinh can not be held responsible for any products lost/damaged during return transit.
Gift Vouchers.
eGift Vouchers are not transferrable or redeemable for cash and only valid on The Marker’s online store products, custom services and workshops. Your eGift Voucher will be emailed to the address entered at checkout, please ensure this email is correct. If you don’t receive your eGift Voucher within 24hours of purchase, please contact The Marker with any questions at info@themarker.com.au. If purchasing a gift voucher with the intention of booking a workshop, the workshop must be booked within this 3-years period but the event itself can be held for a date outside of this period if booked in advance.
Minimum value for gift vouchers is $20 AUD.
Gift vouchers may be redeemed online or in person.
Gift vouchers can only be redeemed for products, services and events sold via The Marker or other authorised websites i.e. for workshop tickets sold on ‘Eventbrite’.
Gift Vouchers cannot be refunded nor exchanged unless discussed otherwise with The Marker.
Please discuss any Gift Voucher enquiries with The Marker if the above terms do not appropriately outline your specific request.
Payments.
For our online shoppers we accept payment using ApplePay, MasterCard, Visa & American Express. We do not accept cheques, cash or money orders online. All payments are processed at the point of order. Please ensure all of your billing and shipping details are correct when placing an order so we can contact you should there be any issues.
All product prices, shipping prices and payment transactions on The Marker by Gillian Dinh website are quoted in Australian Dollars ($/AUD).
Privacy + Security.
The Marker by Gillian Dinh recognises and respects your privacy and treats your personal information as private. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for The Marker by Gillian Dinh's use only.